http://tinyurl.com/39qnjv “Consistent with our commitment for improvement, I have prepared a detailed report containing your request for our airline to offer Irish communications on-board upon both departure and arrival, and I will be sending it to our Senior Management teams for further internal review. I assure you that they take the feedback from our passengers very seriously, as we continually strive to improve our customers’ experiences.” ~ John Mowad, Speisialtóir Feidhmiúcháin, Continental Airlines.